COVID-19
UPDATED PROTOCOLS during lockdown
We are prepared and ready to welcome you at this time!
Our staff have been efficiently trained on all Covid-19 rules and regulations.
We are taking the necessary measures to ensure our guests safety and well being is our top priority.
Our gardens and communal areas have plentiful space to relax and unwind.
We look forward to meeting you.
STaff
Before every shift we screen and document employees
for symptoms and signs of illness, including temperature checks.
We provide masks for employees, which they wear at all times.
We have established glove use policies for employees throughout the property.
SANITIZATION
Our property makes use of SABS approved cleaning products and protocols.
We have added hand sanitizer to high-traffic areas for guests and employees.
Guests
Guests should not enter if they currently have or experienced any of
the following symptoms within the last 14 days:
fever, cough, shortness of breath, muscle soreness, changes in taste or smell, or a sore throat.
Guests should wear a face-covering in public areas, observe physical distancing,
wash their hands often, and practice cough and sneeze etiquette.
CHECK IN
We have sanctions and floor markings to ensure physical distancing
for guests and employees during check-in.
Hand sanitizer is available at the Front Desk.
We have increased the sanitizing frequency in the lobby with an emphasis on door handles,
desks, counter tops, room keys.
PUBLIC SPACES
We have placed signs and markers throughout our properties to remind guests about face-
coverings, physical distancing, handwashing hygiene,
cough and sneeze etiquette and staying home when sick.
Guest Rooms
We have elevated our rigorous protocols to clean all surfaces with hospital-grade disinfectants after each stay.
To minimize employee frequency in guest rooms, we have temporarily suspended daily housekeeping.
They are available upon request, at a time when the guest(s) will not be in the room.
DINING
In our restaurant, lounges, and bar, we are limiting our seating capacity to 50%,
adhering to physical distancing rules with tables spaced six feet apart.
In entrances and waiting areas, we have placed signs to remind our guests to maintain
physical distancing as well as hand sanitizing stations.
Managers check each employee for symptoms before every shift,
including a documented temperature check.
Our employees are wearing face coverings at all times and perform hand hygiene between
interactions with each table.
Bar
Our bar is open again, alcohol will be sold subject to the applicable government regulated time frames.